Update: Jio has started new portal for disconnection where bank account details are captured to issue refund payment back. You need to enter all account details and keep registered mobile no handly. Click here to visit jio refund site.
Jio Fiber taken after 1st sept 2020 have two options & both are fully refundable on return of hardware in working non damaged condition within the trial period.
- Security deposit of Rs.1500 for wifi modem only.
- Rs.2500 security deposit for wifi modem + set top box together.
However after the trial period Rs.1000 is deducted as installation charges so refundable comes to Rs.500 & ₹1500 respectively for option 1 & 2 above.
For Jio Fiber connection taken between 1st Sept 2019 & 31st Aug 2020 when total Rs.2500 was paid as initial charges. Out of that Rs.1500 was refundable security deposit for stb and wifi modem. While Rs.1000 was charged as installation charge which was non refundable.
For customers who opted connection before 1st sept 2019 paid security deposit of either Rs.4500 for dual band white colour wifi modem or Rs.2500 for single band black wifi modem. Zero installation cost was paid during this period. Customer could opt for Jio STB too on recharging with bronze or above pack. Also whatever security deposit was paid during this period is completely refundable on return of hardware in working & non damaged condition.
For disconnection you have to raise a request with support. Executive will come to collect hardware and stuff and also will note down your bank details. Make sure to take receiving from executive that hardware is collected. Next you need to follow up with them to transfer back the amount. And hopefully within 15 working days they’ll transfer the security deposit back to your account. Hope this helps. Any further question? Ask in comment form below.
Hi
I have applied for disconnection of Jio fiber connection but dont want to return my set top box to jio for some months? I have refundable security of 1500. What options do i have to keep the stb?
Hi there
I had been using jio router and stb. then i shifted from installed address and my stb got damaged. So can i return only router for partial refund or shud i keep router too with me as partial refund wont be allowed i think? also if am not returning hardware, will i be some kind of defaulter and will get problem in getting any jio or other telecom connection in future?
Please solve my problem. My issue is related to my jio fiber cancelled refund.
I only have to refund Amt 500 rupees only. Whereas, your salesman give me the information before installation you cancelled anytime he say you have full refund of Amt 1500 rupees, but i have only 500 rupees & after then installed jio fiber and free trial is off ,when I call jio customer care they said me sir you take at least one pay recharge of any minimum or maximum package after then you cancelled anytime you have full amount 1500 rupees but after i realise they all are give me the wrong information jio salesman and jio customer care because i only have 500 rupees refund only😐😐.
thanks & regards
SOURABH
same for me too only 425 amount refunded, please let me know if this issue resolved for you, I will also inform you if issue resolves to me.
Same problem here also. They are telling lie to us and with that information they are selling the product.
If you are unable to get refund after the said period then mail to prioritycare@jio.com with all the details and screenshot & proof attached.
Jio Wi-Fi auto cancel the my order
Can u please reply how much refund I shall get from jio fibre connection my installation date Nov 2020
I have Booked JIO Fiber Installation at My Residence.One of the JIO Fiber Sales guy Came to our home and make us unerstand their Plans.Then for Monthly 399 Unlimited Plan I Have opt to go for.Then he Sent me a Link By Sms to make Rs 2500/- Deposit by online Transfer.So I Made Rs.2,500/- Payment to JIO Fiber.And simultaneously I Got the Payment confirmation Text From Them.But since that day their Technical Team Came to Install,But they tsaid that Installation Cant be done in our House due to Non availability of Port.After that several time I Received calls from JIO,But now finally when I want to refund my Security Deposited Money ,am not getting Proper guidance from them to Refund my Money.I am really Pissed off.
For refund related queries of JioFiber, email to jiofibercare@jio.com
Really don’t take jio fiber connection…if u cancel it then u ll nvr get your refund…even subscription also fake… bad service…. customer service ll nvr help for anything except dong in delay in every work…
Yes same problem I also facing from 1 month how we can Refund our amount.
very true
Dt. 12.09.2021. Refund of security deposit. Though 20 days have been lapsed so far security deposit has not been refunded, which. is spposed to be refunded with in 7-14 days.
Installation was promised to be done within 24 hrs and its been 12 days and no process and no response from jio staff also they just saying installation team will come to u but no one has come yet and no proper reply from any staff Order Number NO0000IO59D1 dt 11.09.2021
I booked jio fiber on 22 jan 2022 but connection not installed on till date 11-02-2022
My order no – NO0000K5EXNE
Please give my jio fiber security amounts 2 months finish
complain to consumer service …they are not going to give the amount until you make formal complaint. They are like that only.
Same problem is with me device they collected but deposit not refund yet..
I have applied for cancellation of my jio fiber connection from last 30 days and I have called for so many times but neither the executive comes not they pick up the device n my refund is not initiated.my regiistered mobile no.is 98113 17280.what action should i take or to whom?
JIO = JOOTHE INSANO KA OCHAPAN {झूठे इंसानो का ओछापन } JO PAISE AMBANI SAHAB KI JEB ME GAYE WO BAHAR NAHI NIKAL SAKTE HAI AAP.1800 889 9999 NUMBER PAR AISA KOI OPTION HI NAHI JAHA AAP APNI SECURITY FEE KI WAPSI ME BARE ME KOI BAT KAR PAYE.
HARDWARE LE GAYE PAR PAISA WAPAS NAHI KARNA CHAHATE. UNKA HARDWARE PAUNCHA UNKE PAS UNKA KAM KHATM AB AAP APNE PAISO KE LIYE UNKE SAMNE GIDGIDATE RAHIYE.
Installation was promised to be done within 24 hrs and its been 1 week and no process and no response from jio staff also they just saying installation team will come to u but no one has come yet and no proper reply from any staff
Dinesh
Prabhakaran
Both the person are not talking with respect they are like u do what u want to do i will do what i will
Horrible response for customer pls dont get pay before connection tell them to install and then pay them or else u will not be responsed
I have receive refund of only 500 other 1000 rupees has not been received what i have to do
You’ll receive rest of refund after 15days.
Hi Isha Chhajed, even am having the same issue(only 500 of 1500 got refunded). Please confirm if you have received the other 1000 rupees in the next 15 days
Hi Isha, I am also facing the same issue. Please let me know if you have received the remaining 1000 Rs. In 15 days.
Horrible service from jio fiber, I could have n’t taken a fiber connection from jio. They will not refund your money so easily. I have been trying for so many days keeping aside my important work, no one has turned up so far. It is evident from above posts also
I requested for a cancellation of my ZIO Fire connection on 9th February 2021. since than they 4 times 18th, 22nd, 23rd and 25th of Feb 2021, Service engineer visits have been scheduled. Each time I waited for more than 2hrs, putting aside other important work. However no one turned up or called. Then a message comes to my RMN saying that ‘we tried to contact you but unable to do so. please call customer care at 18008969999 or whats up DNP to 7000570005 (this does not work)’. Each time they reschedule another service engineer visit. The story repeats again. They keep doing this till you get fed up. ZIO makes all efforts to avoid paying the deposit and to me it looks they have no intention of refunding the deposits. By the way I paid Rs 4500 as deposit. Now I not recommending ZIO to anyone. MY service ID is 299350277958 and my service request No. is SR000013Y6SQ. My RMN is 9160486791. I have no hopes of getting back my deposit.
I have not been able to get my security amount refunded though instructions were surrendered on 22nd December 2020
I had applied for amount of Rs,2500, which they said will be refunded in 2weeks.Now,it is almost 1 month.I spoke in customer care, BUT MY REFUND WAS NOT CREDITED IN MY ACCOUNT. MY SERVICE REQUEST NO IS NO0000GA5IMM
My RMN is9971138546.I had applied for amount of Rs,2500, which they said will be refunded in 2weeks.Now,it is almost 1 month.I spoke in customer care,they send me a linkforE-refund,which is not opening,it says,our system not responding.please return my refund
Sir, I have paid Rs 1500/- for installing broadband connection at my residence on 13.12.2020. but so far nothing has been done. so kindly refund my money at the earliest
.
call 1800 889 9999 if you have reciept with you.
I got jio fibre router + set up box for 2500/- rs . Now I want to return them . Do I get complete 2500/- refund amount !
Yes complete 2500 but only if you place return request before the expiry of trial pack.
I get jio fibre connections of Rs 2500 and 15may 2021 and I cancel it.on 8the June. 2021 device pickup on 15 june in morning in good hardware and all devices. I get only 1500rs refund.. 1000rs still I can’t I get why?
Rest of Rs.1000 is transferred after 10-25days in most cases.