Hathway broadband provide high speed internet service via both fiber & Docsis coaxial cable technology. Their support is a major drawback as helpdesk ticket are closed without the consent of customers. They don’t have a happy code concept of Airtel broadband where ticket can only be closed with a otp from customer. So the support team closes the ticket even without actually attending the customers concern.

Email support can be a better alternative as everything is written with a proof so customer support team can’t ignore you. If they do so complaint can be forwarded to Appellate Authority with email proof.

Here is the list of email support addresses of various cities & states Hathway broadband operates in:
Hyderabadhydhelpdesk@hathway.net
Barodavadhelpdesk@hathway.net
Suratsurathelpdesk@hathway.net
Vapivapihelpdesk@hathway.net
Bengaluru & Karnatakabangalorehelpdesk@hathway.net
Aurangabadhelpdeskaur@hathway.net
Punehelpdeskpune@hathway.net
Mumbaihelpdesk@hathway.net
Goagoahelpdesk@hathway.net
Delhidelhihelpdesk@hathway.net
Noidadelhihelpdesk@hathway.net
Indorecsindore@hathway.net
Chandigarhccare@hathway.net
Kolkatakolkatahelpdesk@hathway.net
SikkimhelpdeskSsikkim.isp@hathway.net
Asansolhfibersupport@hathway.net
Maldahfibersupport@hathway.net
Siligurihfibersupport@hathway.net
Chennai & Tamil Naduchennaihelpdesk@hathway.net
For Hathway router wifi coverage problems try these:
TP-Link AC750 Wifi Range Extender | Up to 750Mbps | Dual Band WiFi Extender, Repeater, Wifi Signal Booster, Access Point| Easy Set-Up | Extends Wifi to Smart Home & Alexa Devices (RE200)
  • Boosts wireless signal to previously unreachable or hard-to-wire areas flawlessly
  • Compatible with 802.11 b/g/n and 802.11ac Wi-Fi devices
  • Dual band speeds up to 750Mbps
  • Miniature size and wall-mounted design make it easy to deploy and move flexibly
  • Ethernet port allows the Extender to function as a wireless adapter to connect wired devices
TP-Link TL-WA850RE Single_Band 300Mbps RJ45 Wireless Range Extender, Broadband/Wi-Fi Extender, Wi-Fi Booster/Hotspot with 1 Ethernet Port, Plug and Play, Built-in Access Point Mode, White
  • Range Extender mode boosts wireless signal to previously unreachable or hard-to-wire areas flawlessly
  • Miniature size and wall-mounted design make it easy to deploy and move flexibly
  • Easily expand wireless coverage at a push of Range Extender button
  • Ethernet port allows the Extender to function as a wireless adapter to connect wired devices
  • Tether App allows easy access and management using any mobile device
TP-Link | AC1200 WiFi Range Extender | Up to 1200Mbps Speed | Dual Band Wireless Extender, Repeater, Signal Booster, Access Point| Easy Set-Up | Extends Internet Wi-Fi (RE305)
  • No Dead Zone —— Brings Wi-Fi dead zone to life with strong Wi-Fi expansion at combined speed of up to 1.2Gbps
  • AC1200 Dual Band Wi-Fi —— Operates over both the 2.4GHz band(300Mbps) and 5GHz band(867Mbps) for more stable wireless experience
  • OneMesh —— Creates a Mesh network by connecting to a TP-Link OneMesh router for seamless whole-home coverage.
  • Perfect Location —— Intelligent signal light helps to fi­nd the best location for optimal Wi-Fi coverage by showing the signal strength
  • Ultimate Compatibility —— Works with any Wi-Fi router or wireless access point
D-Link DAP-1325 Wi-Fi Extender Signal Booster for Home | Internet Repeater with Ethernet Port | One-Touch Setup
  • N 300 Mbps Wireless Range Extender with 2 external antenna
  • 802.11 b/g/n standard with speed of 300 Mbps on 2.4Ghz.
  • 1x 10/100 LAN port lets you give a wired device the ability to connect wirelessly, or add wireless to an existing wired network
  • Easy Setup: Super simple set-up with the D-Link QRS APP for both iOS & Andriod Or with intuitive WEB GUI setup wizard.
  • support one-touch configuration by pushing the WPS push-button on the DAP-1610.
TP-Link TL-WA855RE N300 Mbps Single Band Universal Wireless Range Extender, Broadband/WiFi Extender with 1 Ethernet Port and 2 External Antennas, Plug and Play, Built-in Access Point Mode, White
  • Superior Extended Range —— Boosts your existing Wi-Fi coverage to deliver fast and reliable wired and wireless connectivity
  • 300Mbps Wi-Fi —— Speeds up to 300Mbps at 2.4GHZ
  • Antenna —— Two External antennas for faster and more reliable Wi-Fi
  • AP Mode —— Supports AP mode which creates a new Wi-Fi Access point
  • Power Saving —— Set the Power Schedule for the range extender for power-saving
TP-Link RE300 AC1200 Mesh Wi-Fi Range Extender/WiFi Booster/Wireless Repeater (Up to 1200 Mbps), Intelligent Signal Light, Power Schedule, LED Control, Dual_Band, White
  • Dual Band —— Extends dual-band Wi-Fi across your home to eliminate Wi-Fi dead zones
  • Supports OneMesh —— Creates a Mesh network by connecting to a TP-Link OneMesh router for seamless whole-home coverage
  • 1200 Mbps Wi-Fi Speed —— Operates over both the 2.4 GHz band (300 Mbps) and 5 GHz band (867 Mbps) for more stable wireless experience
  • Signal Light —— Smart signal indicator helps to fi­nd the best location for optimal Wi-Fi coverage by showing the signal strength
  • Easy Set Up —— Push the WPS button to easily set up a Mesh network you can uniformly manage from the Tether app or Web UI
Mercusys MW300RE Wireless Repeater WiFi Booster | MIMO Technology | Three External Antennas | 300Mbps Speed Wi-Fi Range Extender
  • Wireless Booster —— Range Extender mode boosts wireless signal to previously unreachable or hard-to-wire areas flawlessly
  • Superior Extended Range —— Three external antennas with MIMO technology help set the MW300RE apart from ordinary range extenders
  • Easy Setup —— Easily expand wireless coverage at easy two-touch setup or a push of WPS button
  • Design —— Miniature size and wall-mounted design make it easy to deploy and move flexibly
  • LED —— The multicolor LED helps you to find the right location to deliver the best Wi-Fi extension
Netgear WiFi Range Extender EX6120-Extend Your Internet Wi-Fi up to 1200 sq ft & 20 Devices with AC1200 Dual Band Wireless Signal Booster & Repeater|Compact Wall Plug Design|Easy Set-Up|with LAN Port
  • EXTENDED WIRELESS COVERAGE: Adds Wi-Fi range coverage up to 1200 sq ft, and connects up to 20 devices such as laptops, smartphones, speakers, IP cameras, tablets, IoT devices, and more.
  • AC1200 WI-FI SPEED: Provides up to 1200Mbps performance using dual-band and patented FastLane(TM) technology for video streaming and casual gaming.
  • UNIVERSAL COMPATIBILITY: Works with any wireless router, gateway, or cable modem with Wi-Fi.
  • WIRED ETHERNET PORT: Simply plug in game consoles, streaming players, or other nearby wired devices using the one 10/100M port for maximum speed.
  • SAFE & SECURE: Supports WEP and WPA/WPA2 wireless security protocols.
V88R® WiFi Booster Boost WiFi Signal, Range Extender, Repeater, Access Point
  • 【Super Signal Coverage】High Speed and High range coverage to boost the wireless coverage in all WLAN networks ,Extend WiFi signal to dead zone,create a stronger signal with transmission rate up to 300Mbps. You can online games, video conferences and even play 4K high-definition video anytime and anywhere at home.
  • 【Supports 2 Modes】Wi-Fi Extender has Ethernet Ports with Repeater/AP, can easily turn your wired Internet connection into a wireless access point.most home users will set it up in one of two ways: Range extender (it connects to your existing wireless network wirelessly and enhances/extends the signal) or Access Point (it connects to the Internet or your existing network via Ethernet and then broadcasts the wireless signal .
  • 【Wide Compatibility】Compatible with any wireless network devices that comply with the aggrement of 802.11N/B/G, Router, Modem and Wi-Fi devices like Smartphone,Tablet, Laptop,Smart TV etc.
  • 【Safe Internet Environment】This Wifi extender can maximize network security, ensure your network safety problem. It plays an effective role in preventing others from stealing your network, protecting your important data, and avoiding Wi-Fi interference and privacy issues.Supports Wireless Security: WPA/WPA2. Ideal for home, company and travel in use.
  • 【One-touch set up】Tap WPS connects to your device within 1 minutes, Wall plug design and portability.Or use the web browser on your smartphone/tablet /PC for settings. It is easy to set up according to the user manual, without complicated steps and techniques
TP-Link RE205 AC750 Universal Wireless Dual Band Range Extender, Broadband/Wi-Fi Extender, WiFi Booster/Hotspot with Ethernet Port, 2 External Antennas, Plug and Play, Smart Signal Indicator, 750Mbps
  • AC750 Dual Band Wi-Fi —— Brings Wi-Fi dead zone to life with strong Wi-Fi expansion at combined speed of up to 750Mbps
  • 750 Mbps Wi-Fi Speed —— Operates over both the 2.4GHz band(300Mbps) and 5GHz band(433Mbps) for more stable wireless experience
  • Intelligent Signal Light —— Intelligent signal light helps to fi­nd the best location for optimal Wi-Fi coverage by showing the signal strength
  • Ultimate Compatibility —— Works with any Wi-Fi router or wireless access point
  • In an unlikely case of product quality related issue, we may ask you to reach out to brand’s customer service support and seek resolution. We will require brand proof of issue to process replacement request.

Hope this helps!